Product

Activation

The moment a new user first experiences a product's core value.

Activation is the point at which a new user reaches the core value of a product — the 'aha' moment, like sending a first message or publishing a first page. It's a leading indicator of retention and one of the highest-leverage metrics to design for.

Improving activation usually means removing steps, clarifying the path, and designing onboarding around that single decisive moment.

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